Using our Return Mailing Label

The return mailing labels obtained from our receptionists are valid only for returns shipped within Canada. However, you can still use the online Returns Centre for items shipped from Pbcc.ca to outside of Canada.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

If you received a defective item that is sold by Pbcc.ca and need to replace it with the same item, please contact our customer service department to request a replacement.

We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

If you paid for all or part of an item you want to return with a promotional coupon or code and the code has not expired, that part of your refund will be credited to your account, and will be available to use the next time you place an order at Amazon.ca. Please note, however, that the original expiration date still applies.

Eligible baby items purchased from Pbcc.ca, are easily returned within 45 days of receipt of shipment via the customer service department. All other baby items purchased from pbcc.ca are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You will be responsible for the shipping costs for your return.

To initiate a return of an item purchased from Pbcc.ca, please contact customer service department.